About This Product

Passion for Customer Service Excellence (12:00 minutes)

New Release!

There is a noticeable difference in behavior when employees are passionate about customer service excellence. See the different steps towards being a passionate and customer service oriented employee:

• Be passionate about everything that you work on
• Make a positive first impression
• Make a positive greeting using a "happy" voice
• Respond quickly to requests
• Project and maintain a professional image
• Build friendly relationships with customers and co-workers
• Know every detail about your products
• Understand the needs of your customers and deliver solutions
• Turn complaints into praise

Download the Workplace Excellence PDF Flier

Package Description

Leader's guides with each DVD include discussion questions, activities, handouts and full scripts.

Recommended Audiences

• Managers
• All employees

Distributed in the following format(s): DVD

Available in the following languages: English

Media Type: Video Recording

Presentation Style

• Documentary
• Case Study

Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).

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