About This Product

Customer Service Excellence

This training programme provides you with all you need to run a foundation programme on customer service and customer care. This pack is designed to provide you with an easy-to-use, ready-made training resource. This ready made training programme takes delegates through the essentials of customer service - explaining the importance of communication and how to keep customers coming back for more.

Suitable for This program is suitable for team members, team leaders and managers who need to ensure a high level of customer service.

Program overview:

• To identify the values and beliefs needed to create a culture of excellent customer service.
• To ensure a common base level of competence in customer service skills.
• To enable the evaluation of customer needs and expectations.
• To encourage constructive problem solving through prompt personal action.

This program is designed to enable delegates to gain commitment in their organization for excellence in customer service. This program takes delegates through methods of pleasing today’s demanding customers to keep them returning.

Amazing Appraisals program pack includes:

Trainer's Pack (MS Word Document):

• Program profile. A brief marketing overview of the program.
• Joining Instructions and Pre-course 10 things exercise. Adaptable template to send to trainees in advance of the session.
• Critical equipment list. List of equipment and tools needed to deliver the training, including all the handouts required.
• Lesson plan. Notes for the trainer on how to run the program. This gives a detailed explanation of how to deliver the session, complete with the input and learning points that should be made and notes on how to run activities.
• 16 pages.

PowerPoint Slides and Trainees Notes (MS PPT Document):

• All slides necessary to run the program. You can add your details in the first and last slide. If you wish to include your logo or a client logo, this can be done in the Master Slide option.
• Trainees’ Notes are included in the slides and can be printed out for the trainee as handouts. When printing your slides to create a handbook for your trainee, select ‘print’ and under the option ‘Print What’ select ‘Notes pages’
• 27 slides.

Activity Pack (MS Word Document):

• All materials required to run the games/activities specified. Detailed explanations of the activities/exercises used to consolidate learning are included in the Lesson Plan. Refer to the Critical Equipment List for details.
• Evaluation form. Request trainees to complete evaluation following training to gain immediate response to your program or they can be completed and collected later.
• 4 pages.

Bullets & Fonts

All Ready Set Present PowerPoint Content, Quotes and Handout Presentations use standard fonts. If your computer does not currently have these fonts installed, we have included a font file to ensure your presentation works properly.

When ordering, if you need an extraction program to unzip the file please visit one of these sites below.
These programs all have free trials that can be used to unzip our files. Make sure you have your pop-up blockers disabled.

Winzip - http://download.winzip.com/winzip120.exe
Winrar - http://www.rarlab.com/rar/wrar380.exe

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Products electronically transferred are your acceptance to the terms and conditions of the license and usage as described. This material is for a single user who may present this material provided they do not alter and keep all copyright and other proprietary notices intact. This product may not be altered, re-sold, distributed, reproduced, stored in a database or retrieval system, downloaded, except by written permission from the publisher. Any infraction or infringement will be prosecuted to the full extent of the law.

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