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by Andrew E. Schwartz
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The chief breakdown in training comes at the point where what is learned in the training program fails to be utilized by the trainee on the job.
Training is all about performance. It's not about the development of new programs, the number of training hours, or the number of trainees processed. The whole purpose of training is to improve the quality of job performance of employees on the job. Job mastery is demonstrated by the application of specific knowledge, skills, abilities, and attitudes to the duties and responsibilities of a specific job.
By definition, the most fundamental judgment of the quality of any training program is the impact it has on the actual performance of employees. If the training is not utilized by the employees, or it fails to improve their ability on the job, what's been accomplished with the training program? Probably nothing more than providing the employees with a diversion from the daily work routine.
Your job, as a presentor, is to do everything you can to make sure training you provide does get used on the job. This can be done by effectively applying the concepts of needs assessment, performance objectives, evaluation and testing mechanisms, and adult learning theory to the training process. In short, your job is to get appropriate ideas, policies and procedures across to trainees so that those ideas are used where the trainees actually work in such a way that the training increases the likelihood that the subject matter will be used on the job.
This job requires that you select appropriate strategies for presenting the subject matter. You will want to maximize conditions for effective training by selecting those instructional methods, techniques and aids and devices which will be the most effective in facilitating a positive change in job performance.
Andrew E. Schwartz, CEO, A.E. Schwartz & Associates of Boston, MA a comprehensive management training and professional development organization offering over 40 skills specific programs and practical solutions to today's business challenges.
Copyright, AE Schwartz & Associates. All rights reserved.
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