eBooks

ReadySetPresent (eBooks): Makes it simple, safe and fast to find and buy (or list and sell) downloadable books online. Our downloadable products provide you with tools to help you succeed. We are continuing to develop a dynamic online marketplace for books, and a community that booklovers return to, again and again. Trainers, presentors and facilitators may use our e-books as handouts and make multiple copies for a fraction of their cost if purchased as hard copy or individually.

Assertiveness and Influencing

Assertiveness and Influencing

Business interactions occur almost every minute of the day: conversations with a colleague; getting people to agree a plan; customer phone calls; delivering a presentation; even selling products. There is normally an outcome - something gets done or agreed, either for you, for the other party or mutual benefit for both ... more

Customer Service

Customer Service

Everyone receives and delivers customer service every day of the week in shops and offices, restaurants, contact centres, vets, medical centres, care homes, factories and hospitals. The support and service we can expect from internal colleagues is also included. This ebook will help customer service providers ... more

Delegating for Guaranteed Results Cover

Delegating for Guaranteed Results

Delegating for Results is a concise and comprehensive review with a step by step, logical presentation of pertinent ideas business people will find invaluable. Very focused, this resource is an essential part of business success! Delegating for Results discusses in uncomplicated straightforward language, the steps managers should take ... more

Magic Meetings

Magic Meetings

Most meetings occur too often, last too long and achieve too little! People can spend between 25% and 50% of their working week attending, or preparing for, meetings. Up to a third of that time is wasted. Consider all this time in terms of the cost to your organisation -participants salaries, loss of productivity ... more

Performance Mangement Cover

Performance Management

This book, Performance Management, goes beyond a simple discussion of the performance evaluation and instead lays out the guidelines for effective management and how to encourage optimal performance on an ongoing basis. Every manager knows that employee productivity directly affects company productivity ... more

Present It!

Present It!

Delivering a presentation has been rated as the thing business people most dread. It's one of those skills that we don't seem to get enough opportunites to practice but when a presentation is required, it needs to be delivered as skilfully as possible.The 90 page ebook is an invaluable source of tips ... more

Receptionist Skills

Receptionist Skills

The receptionist role is a challenging one. They undertake a multitude of tasks to 'keep the wheels of the organisation running smoothly', often hidden from view of other staff. Perceptions of the Receptionist role is that they are there just to field calls and welcome visitors. Very often it is the 'unseen' activities ... more

Resume and Interview Preparation

Resume and Interview Preparation

A well designed, eye catching resume will lead the job seeker to the job interview which requires significant preparation and rehearsal. The 60 page ebook has been written by an experienced recruitment interviewer with over 20 years experience in the commercial market. The ebook will help the job seeker ... more

Time Management

Time Management

Poor use of time creates problems not only for you but also for those you work with including under-performance, job dissatisfaction, work overload and stress. The key to improving time management skills is to accept that YOU are responsible for your own use of time. It is only then that you are in a position to make things better ... more

Time Management

Time/Self Management

"Time/Self Management" distinguishes itself from most self-help books by defying the popular categorization "psychobabble". It runs counter to the negative stereotypes of self-help books, and provides a practical and realistic approach towards measurable and long-lasting improvement... more


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